Nº Registos
200
Média KPI
75.17
Média Satisfação
3.99
Média Resolução
82.91
Média Tempo Resposta
58.73
Média Taxa Abandono
12.56
Descriptive statistics
Normality test
Transparency distribution
Poisson fit for erros_tecnicos
Observed distribution vs theoretical Poisson.
Numeric distributions
Histograms for all numeric columns already explored in your notebook.
Scatter analysis
X:
Y:
Correlation heatmap
Strongest correlations
Top positive and negative correlation pairs.
Cluster analysis
K-means over volume_interacoes and indicador_kpi with centroids.
Cluster quality
Elbow and silhouette analysis to support K selection.
Silhouette details
Silhouette coefficients by cluster.